Imagination Creations Policy
PLEASE BE PREPARED TO PAY A RETAINER OR PAY IN FULL WHEN YOU REQUEST AN INVOICE NO PAYMENT/RETAINER, NO ORDER!
Invoices will only be sent upon request from the customer. Please do not request an invoice if you are not ready to make a payment/retainer.
* 50% retainer is REQUIRED for all orders over $100, any order LESS THAN $100 must be PAID IN FULL.
* All retainers are NON-REFUNDABLE and NON-TRANSFERRABLE. Retainers are Final
* Payment must be paid within 24 hours from invoice issuance, failure to submit payment will cancel your order and ONLY 1 other invoice may be issued at our discretion.
A $20 RUSH FEE will be added to all orders that are placed 10 days or less prior to your event. NO EXCEPTIONS!!!!
* Order balance must be PAID IN FULL 1 week prior to scheduled pickup or delivery.
* ALL UNPAID ORDERS WILL BE CANCELED.
*Orders can be changed up to 2 weeks before order is due. Changes may cause a change in prices.
NO CHANGES WILL BE MADE TO ORDERS ONCE THE ORDER IS DUE IN 2 WEEKS
Delivery requires an additional fee (Minimum $25) Delivery rate is $1.25 per mile. This fee must be paid at the time the order is placed.
We ask that you adhere to the agreed scheduled pick up time.
A $10 late fee will be placed on late pick up orders. We understand that emergencies do occur. We ask that you call and let us know as soon as possible. In most cases, a pick up time can be rescheduled. (Rescheduling in contingent upon other orders due that day)
If the conditions of the treats, cake, etc. is compromised due to late pick up and/or no communication, Imagination Creations is not responsible, and this may result in a cancellation.
We strive to provide the best service! If a picture is sent
with the service requested, we do our best to create the picture as close as possible, but we are not able to create an identical cake. It will be the artist's rendition of the picture.
You can cancel your order at any time for any reason. At that time, the contract will be null and void, and your retainer is forfeited.
Picking up your order:
If you choose to pick up your order, then it is best if you have a clean, flat surface to place your treats, cake, etc. on while driving. We also recommend keeping the air conditioning on while driving. Most items are heat sensitive. Vehicles such as vans, SUVs, hatchback, where the seats fold so that the air may circulate into the trunk are ideal for transporting your order.
If you are in a car, then the floor is more ideal than the seat. Some cakes may be too large or shaped irregularly, and may be unable to fit into a cake box. They should be handled with special care to protect them. Please review the agreement tab of this site.
Caring for your product:
We recommend that cakes, cupcakes, cake pops, fruit, anything covered with chocolate or icing be displayed no more than one hour before serving. These products are heat sensitive so if displayed for a long period of time, the integrity of the products may be compromised. Products needing refrigeration will be discussed upon pickup or delivery. Items are best served at room temperature.
Once purchased treats etc. are delivered or picked up Imagination Creations is NO LONGER RESPONSIBLE!
We thank you for choosing Imagination Creations. We hope your event is the best yet, and we strive to give you the best service! If you have any questions are concerns, please give us a call at 629.401.0998